What we offer

As one of the leading telecommunications advisors for expats in Germany our first goal is to get you connected!
Since 2012 we know the market, we know the requirements as well as the shortcuts to a successful communication setup at your new home. As broadband needs differ as much as each individual himself, we are proud to offer the freedom of choice to you with our 3 distinct levels of support you can choose from to get connected.


Do It Yourself


The „do it yourself“ page is giving you the most recent information about the provider landscape in Germany and direct access to their online offers. It aims to help you gain understanding on how broadband access is realized in Germany and your state and what it takes to place an non serviced online order yourself. To connect yourself to broadband internet in Germany in our opinion the first thing you need to know is that Germany is divided into 16
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Get Connected


Welcome to our proven „get connected“ service page. Here we provide a seamless experience when it comes to the selection, order, and realization of your broadband connections at your new home in Germany. Our unique service gives you access to the best telecommunication providers in Germany, as well as our personal support until your connections are up and running. By first letting us know your personal needs when it comes to Internet, Landline and/or Mobile Phone and TV services, we
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Hands On


Our „hands on“ service makes your live as easy it i can be from day 1. You sit back and relax. … On top to our proven service you gain access to immediate connectivity trough a mobile broadband  internet connection. We as well receive all necessary hardware for you and deliver it in person to you and set it up (Munich only). With other cities we ship it to you just on the desired date. Only thing you need to
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Partner Network

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Single Households




Relocation Partners<


facts &


English Support Hotlines of German Internet Providers

Deutsche Telekom = 0151 42227878 Best get in touch with DT via their WhatsApp chat. This has the highest probability that some englisch speaking agent will take over. You def. need your customer number and the last 6 digits of your IBAN.   M-Net = 0800 990 6090 Here you can open tickets and sort all kinds of things direcly with M-Net. What you need is your customer number and
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84,4% run on android and 14,4% run on iOS
19% plan to stay abroad between 1 and 3 years
14% plan to stay abroad between 3 and 5 years
16% plan to stay abroad over 5 years
25% think about staying abroad forever
21% leave it open when to come back from abroad
15% of all expats living in Germany regard themselves as very happy

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War beeindruckt, was ihr in kurzer Zeit sogar bei technischen Komplikationen alles veranlassen konntet! Kontakt mit der Hausverwaltung war schnell hergestellt, Techniker waren sofort Vorort, Problem schnell verholfen. Der Expat war immer über Stand der Dinge informiert—das wichtigste in Customer Support.

– von Adrianus Strien / Independent Relocation Consultant in Berlin
As this was a rather challenging experience, due to the fact that the house was newly build, I have to commend Alex on the effort and professionalism that he displayed with the hundreds of queries that went up and down to get everything sorted.
– Gelmer Mulder
Moving to a foreign country where you don’t speak the native language has its challenges. Now try to navigate cellphone contracts, internet installation, and trouble shooting with customer service as it’s a very difficult task! Ask Alex was a recommendation given to us by our relocation consultant, and we couldn’t have been happier with the services of Des and Alex! They gave us multiple options on contracts for cell phone plans, internet services and home phone lines based upon our needs. They scheduled the technicians installing the internet and WiFi. Most impressively, when our internet spontaneously went out a month later, they had us back up and running the next day. These guys are life savers! I would highly recommend the services of Ask Alex to any expat moving to Munich!
– Megan M.
AskAlex helped select the most suitable internet service, arranged installation and provided useful guides in English. Highly recommended!
– Program Manager @ Aerospace Company

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